Shipping policy
Shipping Policy
At Sanovita, we are committed to ensuring that your order arrives quickly, safely, and efficiently. Below you will find all the information regarding our shipping and delivery process.
1. Order Processing
All orders are processed once payment has been confirmed.
- Processing time: 1–3 business days.
- Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive tracking information when available.
2. Delivery Times
Estimated delivery times are:
- Mainland Spain: 3–10 business days.
- Balearic Islands: 5–12 business days.
- Canary Islands, Ceuta & Melilla: 7–15 business days.
These delivery times are estimates only and may vary due to external factors such as weather conditions, high shipping demand, or carrier-related delays.
3. Shipping Costs
Shipping costs will be clearly displayed during the checkout process before you complete your purchase.
From time to time, Sanovita may offer free shipping promotions, which will be announced on our website.
4. Order Tracking
Once your order has been dispatched, you may receive tracking information so you can monitor the status of your delivery.
Tracking updates depend on the shipping carrier and may take several hours before they are accurately reflected.
5. Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Sanovita is not responsible for delays or losses resulting from incorrect or incomplete shipping information provided by the customer.
6. Delivery Attempts
If the recipient is unavailable at the time of delivery, the shipping carrier may make additional delivery attempts or leave instructions for parcel collection in accordance with its operating policies.
7. Exceptional Delays
Although we strive to meet the estimated delivery times, delays may occur due to circumstances beyond our control, including:
- Adverse weather conditions.
- Carrier logistics issues.
- Customs inspections.
- Periods of unusually high shipping demand.
- Force majeure events.
8. Order Marked as Delivered
If your order is marked as delivered but you have not received it, we recommend that you:
- Check with family members, neighbors, or your building's reception.
- Review the tracking information.
- Contact our customer support team within 48 hours of the delivery notification.
We will investigate the issue together with the relevant shipping carrier.
9. Products Damaged During Shipping
If you receive a damaged product, please notify us within 48 hours of delivery by providing:
- Your order number.
- Photos of the damaged product.
- Photos of the packaging.
After reviewing the information, we will provide an appropriate solution based on the circumstances.
10. Contact
If you have any questions regarding shipping or delivery, please contact our customer support team through the official contact channels available on our website.
Sanovita
Committed to safe, fast, and reliable delivery. 💚📦🚚